As I was preparing for my trip to China, I found lots of leftover currencies that I’ve collected from all across Southeast Asia. Since I had a 6-hour wait for the flight, I decided to try out the kiosk and see what it really does.
As soon as I cleared customs, I went to the customer service counter to find out where these amazing kiosks are. Surprisingly, the kiosk wasn’t too hard to find even though there are so many similar looking automated machines in the airport. There are altogether 8 of these kiosks in our world class Changi Airport and they are located in the transit areas of Terminal 1 and Terminal 3.
Supports 13 languages and 11 credit platforms
The screen interface was simple and the instructions were straightforward. It supports 13 languages: English, Chinese, German, Japanese, Korean, Thai, French, Spanish, Polish, Italian, Turkish, Hebrew, and Arabic. There is a “How it works” button which provides instructions on how to operate the machine. It supports exchange into credits on several platforms – Lazada, Grab Singapore, iTunes (US, AUS, CAN, FR, GE, IT, SP, UK), Skype, JD.com, Starbucks (UK and Canada only), Facebook, Qoo10, Tokopedia – as well as cash into your DBS bank account if you have one, and donation to Changi Airport.
The one that made most sense to me as a Singaporean was the DBS crediting, especially since I don’t use much of the other services, though the airport customer service officer did mention that the most popular exchange was probably Grab. TravelersBox, the service provider, promises to add on more services in the future.
Exchange multiple currencies at the same time
The kiosk supports 9 currencies: Singapore Dollar, Thai Baht, Australian Dollar, Chinese Yuan, Indonesian Rupiah, Hong Kong Dollar, Japanese Yen, Philippine Peso, and Malaysian Ringgit.
I tried notes for both the Thai Baht and Hong Kong Dollar, and it reflected the amount accurately. There were 2 coin slots, one labelled ￥RMB and the other, ฿THB and $SGD. I only had Malaysian Ringgit coins with me, so I dropped a couple into the ￥RMB slot. The kiosk rejected some of the Ringgit denominations I put in, and those that it didn’t reject was recognized as other currencies. That’s a problem that hopefully TravelersBox resolves soon. It would be a bummer if it only supports RMB, THB and SGD coins. Another problem I had was that I couldn’t find a cancel button to cancel the transaction, should I not be pleased with the rates I was receiving or decide for some reason not to use the service.
Fast and simple to use
Simply key in your email address and TravelersBox will send you an email within the next few hours with instructions on how to redeem the credits on whichever platform you chose. The email came in a matter of minutes for me. All I had to do was click on the link in the email and the amount will be credited into my DBS bank account in 2 working days. Though the service was not perfect in terms of the accuracy of coin recognition and the visibility of the option to cancel the transaction (if there was any at all), it was a very fast and simple process that would work well for anyone looking to get rid of leftover currencies.
Joette is proud to be a jack of all trades but not so excited about being the master of none. She believes in creating opportunities and making things happen as the idea strikes, rather than waiting forever. She started this website to share her experiences and help others find answers to common struggles of living in a fast-paced world where we hold responsibility for our decisions.